Return Policy
Last update: June 25, 2024
Would you like to return an eligible item for repair, exchange or refund? Here are the steps to follow:
Please send your parcel:
- In the same conditions as the original shipment, i.e. in rigid packaging (no paper or bubble envelopes). Ideally, it is possible to reuse the original packaging if it is still in good condition.
- Protect products as best you can (bubble wrap, tissue paper, paper towels, crimping, etc.).
- By tracked mail (lettre suivie, recommandé or Colissimo depending on format)
- Include your full name and postal address, on plain paper, if a return is planned.
Return address :
L'ATELIER D'AKINRA
94 Lieu dit du Rouge Maling
68650 LAPOUTROIE
Please send me the tracking number as soon as you have it, so that I can track the parcel in the best possible conditions..
Note: In accordance with our general conditions of use, the buyer is responsible for return shipping costs.
L'Atelier d'Akinra cannot be held responsible for any damage, loss or theft that may occur during the delivery of the parcel by the postal services. No refund or replacement will be made in the event of loss or deterioration of the product during reshipment, due to inadequate protection, packaging that does not comply with our recommendations, or shipment without tracking. Thank you for your understanding.
I remain available for any questions or additional information. Thank you for your understanding!